Whether it's a washing machine that won't spin, a fridge that's stopped cooling, or a dishwasher that won't drain, reaching us takes less than a minute — and getting a technician to your door usually takes a lot less than you'd expect. Choose whichever method suits you best: phone, WhatsApp, or the form below, and our team will take it from there.
Fill in the form and our team will get back to you shortly — or call/WhatsApp us for an instant response. The more detail you give us about the appliance and the fault, the faster we can confirm a time slot and bring the right parts on the first visit.
Reach our team any time — we're on call across the UAE, seven days a week, including public holidays for genuine emergencies.
Here's exactly what to expect once you reach out to us, whether by phone, WhatsApp or the form above — no guesswork, no vague "someone will call you back eventually."
Call, WhatsApp, or fill in the form with your name, number, and a short description of the fault.
Our team calls back to confirm the appointment window, usually within the hour during business hours.
A technician arrives with the tools and common parts needed to diagnose and repair on the spot.
We test the appliance, clean up after ourselves, and explain what was done before we leave.
Our technicians are positioned across the Emirates so a repair visit is never far away, whether you're in a busy downtown apartment or a quieter residential community further out.
All residential and commercial districts, from the Marina to Deira.
City centre, Khalifa City, Yas Island and Al Reem Island.
Al Nahda, Al Majaz, Al Taawun and nearby communities.
RAK, Fujairah and UAQ, available by scheduled appointment.
It helps to know the appliance brand, roughly how old it is, and a short description of what's happening — for example, whether it makes a noise, leaks water, or simply won't turn on. A photo of any error code on the display is always useful too.
Many requests are handled the same day. If you contact us early in the morning, we can often schedule an afternoon visit; emergencies are prioritized whenever possible, even outside normal business hours.
Both are answered quickly during business hours, but WhatsApp lets you send photos of the appliance or error code, which can help our team prepare the right parts in advance and sometimes shortens the visit considerably.
A technician visit includes an on-site diagnosis. If you go ahead with the repair, this fee is typically applied toward the total cost, and you're always told the price beforehand.
Certain appliance faults can't wait until tomorrow — a flooding washing machine, a fridge that has stopped cooling on a hot day, or a burning smell from any appliance are all reasons to call us immediately rather than filling out the form above. Our emergency line is monitored around the clock, including weekends and public holidays.
Turn off the water supply and power to the appliance if it's safe to do so, then call us straight away. Standing water can damage flooring and cabinetry quickly, so a fast response matters here, and our technicians prioritize any call involving active flooding.
A fridge or freezer that has stopped cooling puts food safety at risk within hours. We treat these calls as priority and aim to reach you the same day wherever possible, especially during the hotter months of the year.
Switch off the appliance at the wall immediately and do not attempt to use it again until a technician has inspected it. Electrical faults in appliances can pose a genuine safety risk to your household, so this is never worth waiting on.
"I messaged on WhatsApp in the morning and a technician was at my door by the afternoon. Genuinely impressed with how smooth it was."
"Called about a leaking dishwasher and they talked me through turning off the water supply before the technician even arrived."
"Clear pricing from the first phone call, no surprises on the invoice. That's rare and it's why I'll be calling them again."
